When we consider the task of updating legacy software, our minds often jump straight to the technical hurdles: How will we modernise that outdated API? Is it time to restructure the database for efficiency? And crucially, how do we implement these changes without disrupting ongoing business operations? These questions, while vital, only scratch the surface of a deeper, more complex challenge. In focusing solely on the technical, we risk overlooking a crucial component of any modernisation effort - the dedicated…